Last updated: January 1, 2026
This Refund, Dispute and Cancellation Policy describes Our policies and procedures regarding refunds, disputes, and cancellations when You use the Service. By using the Service, You agree to the policies outlined in this document.
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to CleanServe Cleaning LLC, 8 The Green, Dover, Delaware 19901.
Service refers to the cleaning services provided by the Company, including residential cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, short-term rental cleaning, and commercial/office cleaning.
You means the individual or entity accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Booking refers to a scheduled cleaning appointment made through Our Service.
E-Transfer refers to electronic money transfers, including but not limited to Interac e-Transfer and similar electronic payment methods.
Card Payment refers to payments made via credit card, debit card, or other card-based payment methods processed through third-party payment processors such as Stripe.
Invoice refers to the payment request sent to You after Service completion.
All payments are due immediately upon Service completion. After We complete Your cleaning service, We will send You an invoice via email. You are required to complete payment as soon as You receive the invoice.
Payment can be made via:
If You pay by credit or debit card, You may have the ability to dispute charges with Your card issuer (commonly known as a “chargeback”). We strongly encourage You to contact Us directly before initiating a chargeback, as We are committed to resolving any concerns You may have. Initiating a chargeback without first contacting Us may result in Our inability to provide resolution or future services.
At CleanServe Cleaning, We are committed to delivering high-quality cleaning services. If You are not satisfied with our Service, We want to make it right.
If You are unsatisfied with the cleaning service provided, please contact Us within 24 hours of Service completion at compliance@cleanservecleaning.com or by phone. We will:
Card Payments: Approved refunds for card payments will be processed within 5-10 business days and issued to the original payment method used.
E-Transfer Payments: Refunds for payments made via e-Transfer are at the sole discretion of the Company. If approved, refunds will be processed within 5-10 business days via e-Transfer to the email address on file or check payment as determined by the Company.
To be eligible for a refund:
Refunds will not be provided in the following cases:
If You have a dispute regarding a charge:
We are committed to resolving all disputes in good faith. We will work with You to understand Your concerns and find a fair resolution.
If You initiate a chargeback with Your bank or card issuer before contacting Us:
We strongly encourage direct communication to resolve issues before filing disputes with Your payment provider.
Our cancellation policy is based on the amount of notice You provide:
To cancel Your cleaning appointment, You must:
Important: Cancellation requests must be confirmed by CleanServe staff to be considered valid. We recommend keeping a record of Your cancellation confirmation for Your records.
If You cancel on the day of Service, the full Service fee will be charged. We understand that emergencies happen—please contact Us to discuss Your specific situation, and We will work with You where possible.
You may reschedule Your appointment at no charge if:
Rescheduling with less than 48 hours notice is subject to availability and may incur fees as outlined in the cancellation policy above.
If no one is present at the scheduled Service time and We cannot access the property as arranged, this is considered a no-show. The full Service fee will be charged for no-shows.
If You know You will not be available at the scheduled time, please contact Us as soon as possible to cancel or reschedule according to Our cancellation policy.
In cases of severe weather, natural disasters, or other emergencies:
For customers with recurring cleaning contracts or scheduled services:
If You wish to reduce the scope of Service after booking (for example, reducing the number of cleaners or hours):
If We arrive at Your property and cannot access it due to:
You will be charged a trip fee equal to 50% of the Service cost. We will work with You to reschedule, but the trip fee is non-refundable.
If Service must be interrupted due to:
You will only be charged for the time and work completed up to the point of interruption. No refund is required if You have not yet paid.
For questions about this Policy or to request a refund, cancellation, or dispute resolution:
CleanServe Cleaning LLC
Email: compliance@cleanservecleaning.com
Phone: +14314303760
Address: 8 The Green, Dover, Delaware 19901
Business Hours: 07:00 – 23:00 Mon-Sun
We reserve the right to update this Policy at any time. Changes will be posted on Our website with an updated “Last updated” date at the top of this Policy.
We will notify You of any material changes via email and/or a prominent notice on Our Service, prior to the change becoming effective.
You are advised to review this Policy periodically for any changes. Changes to this Policy are effective when they are posted on Our website.
Your continued use of the Service after any changes indicates Your acceptance of the updated Policy.